Cancellation Policy

Please be aware that a strict policy is in place. We kindly ask that you review the following before booking. By scheduling an appointment, you acknowledge that you have read, understood, and agreed to the terms outlined below. 

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ALL SERVICES — EXCEPT PERMANENT MAKEUP

A valid card on file is required to secure your appointment. No booking deposit is required.

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CHANGES MADE AT LEAST 24 HOURS BEFORE YOUR APPOINTMENT 

• Cancellation: No fee will apply.
• Rescheduling: You are welcome to reschedule your appointment at no additional charge, subject to availability.

CHANGES MADE LESS THAN 24 HOURS BEFORE YOUR APPOINTMENT 

• Cancellation: Cancellations made less than 24 hours before your scheduled appointment will result in a fee equal to 25% of the total appointment value, charged to the card on file.

• Rescheduling: Rescheduling requests made less than 24 hours before your scheduled appointment will result in a fee equal to 25% of the total appointment value, charged to the card on file.

• No-Show / No-Call: Failure to attend your appointment without notice will be considered a no-show and will result in a fee equal to 25% of the total appointment value, charged to the card on file.

• Please note: The 25% charge is a cancellation, late-rescheduling, or no-show fee — not a booking deposit.

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A $100 non-refundable booking deposit is required to reserve your Permanent Makeup appointment. The deposit will be applied toward your final balance at checkout upon completion of your appointment.

• Cancellations & No-Shows: Cancellations made less than 24 hours before your scheduled appointment, as well as no-shows, will result in the $100 deposit being forfeited and remaining non-refundable.

• Rescheduling: If you provide at least 24 hours’ notice, your $100 deposit will be transferred to your new appointment date.

• Remaining Balance: The remaining balance can be paid at checkout by debit or credit card, cash, or Buy Now, Pay Later options (Affirm, Klarna, or Afterpay).

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LATE ARRIVALS

A 10-minute grace period is provided. Arrivals over that time will be considered a no-show. For all services except Permanent Makeup, 25% of the total appointment value will be charged to the card on file. For Permanent Makeup appointments, the $100 booking deposit will be forfeited.

Late arrivals impact the experience and scheduled appointment times of the clients who follow. This policy helps us respect every client’s reserved time and provide the level of care and attention each guest deserves.

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EMERGENCIES

We understand that unexpected situations can happen. If an emergency prevents you from keeping your appointment, please contact us as soon as possible.

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A FEW HELPFUL REMINDERS

• First-Time Clients: We suggest checking your GPS/maps/route in advance and allowing extra time for traffic or unexpected delays, so you can arrive comfortably and on time. Complimentary parking is available for your convenience.

• Appointment Reminders: Appointment confirmations and reminders are sent by email and text message 48 hours before your scheduled appointment.  Please keep your contact information accurate and up to date to ensure you receive important communications and avoid miscommunication. 

• Your Appointment Is Reserved Just for You: When you book with us, that time is reserved exclusively for you. We appreciate your consideration and punctuality, just as we are committed to respecting your time.

• Early Arrival: If you arrive early and the suite door is closed or an “In Session” sign is displayed, no worries. Another client is simply receiving their reserved private service. Please make yourself comfortable in the waiting area, and we will welcome you as soon as the suite is ready.

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AGREEMENT TO POLICY

By booking an appointment with The Beauty Clinic by Isa, you acknowledge that you have read, understood, and agreed to this policy and authorize any applicable cancellation, late-rescheduling, or no-show fee to be charged to the card on file.

We appreciate your understanding and cooperation. This policy helps us keep appointments running smoothly while allowing us to provide every guest with the personalized, comfortable, and elevated experience they deserve.

Thank you.