Cancellation Policy

Cancellation and Rescheduling Policy

A strict 24-hour cancellation and rescheduling policy is in place. All services are scheduled by appointment only and often have waitlists. By booking an appointment, the client agrees to this policy. A valid credit card is required for all first-time appointments.

Cancellation or Rescheduling:

• Cancellations: Must be made at least 24 hours before your scheduled appointment to avoid any charges.
• Late Cancellations: Cancellations made within 24 hours of your appointment will incur a 25% charge of the service cost.
• Rescheduling: If rescheduled within 24 hours, there will be no charge, provided a new appointment is booked.
• No-Show/No-Call: If you fail to show up for your appointment or do not call to cancel, a 25% charge will apply.
• Late Arrivals: A 10-minute tolerance is allowed for late arrivals. After this, the appointment will be considered a no-show, and a 25% charge will apply.

For First-Time Clients:

• It’s suggested to plan ahead and check GPS/maps for the best route to avoid any delays. For your convenience, a free parking lot is available at the building.

Appointment Reminders:

• All clients will receive a confirmation email and text reminder prior to the scheduled appointment.
• It is important to keep contact information up-to-date to avoid any miscommunications.

Respect for Clients' Time:

• Respect for clients' time is highly valued, and the same consideration is greatly appreciated.

Thank you.